Raising the Bar for Mechanical Services
Tonna is changing the way that homeowners once utilized heating, cooling & plumbing companies. They’re making communication, maintenance, and repairs easier for their customers. With over 1,000 reviews at a nearly perfect score, it’s no wonder that Rochester is flocking to Tonna with their exemplary customer service.
Looking Out for You
Your home is one of your biggest investments which houses the people and things most important to you, and Tonna is there to help protect all of that. Tonna has some of the best discounts, offers, 0% interest financing options, 10-year warranties, and rebates to help every homeowner save. Free estimates and up-front pricing are just a couple of the ways Tonna helps protect your finances.
Text, Call, Email, Message
People are BUSY and don’t always have time to make a call with a packed schedule. If you have questions or need assistance you can still call them but they also offer text capabilities at 507-288-1908, you can leave your contact info on their website or email them at [email protected].
There When You Need Them
You can rely on Tonna for your heating, cooling, and plumbing needs 24/7/365. Tonna’s call center representatives will look for ways to help you save and get you scheduled as soon as possible. They’ll also ask about some of your preferences for Tonna’s employees to follow and let you know what to expect during your appointment.
“Just Right” Knowledge
After you’ve spoken with their call center, a lot is happening behind the scenes. Tonna’s dispatchers are finding you the perfect technician or comfort consultant to not only fit your schedule but also your unique situation. Each and every technician or consultant will have gone through extensive training, and certifications, and is always receiving ongoing education.
No Window Watching
You won’t have to guess when their truck will be in your driveway at 9 am or 3 pm. After your technician or salesperson has been dispatched to your location, you’ll receive a notification letting you know they’re on the way. Tonna welcomes you to continue about your day so even if you’re working, running errands, or are just plain busy you’ll get a heads up and be able to text directly with your technician or consultant.
There’s no reason to go weeks without hot water, dealing with heating and cooling issues, or wrapping towels around a leak waiting for help. Tonna has appointments available for installs within days and sometimes even the same day. When you need a repair during a high call-volume day Tonna is proud to stand behind their promise of 24/7/365 service and offers after-hours appointments.
Respect for You & Your Home
No one wants to be cleaning up boot prints, asking others to put on a mask, or cleaning up after an appointment. Tonna’s staff is trained to put on shoe covers & masks if you’d like, lay drop cloths, and leave the work area as clean, if not cleaner than they found it. During your repair or installation Tonna’s staff will share knowledge with you. They’ll explain how to use your equipment, and best practices, and answer any questions that you might have.
With Tonna, you don’t have to worry after your appointment. Tonna stands behind their work with guarantees and an opportunity to join their “Just Right” Comfort Club. For under $10 per month, you can get annual tune-ups on your heating and cooling units, along with saving cash on repairs. The higher tiers of memberships for under $20 or $30 per month also give you access to more benefits and free services. Tonna will remind you to schedule your tune-ups to protect your investments as well.
When searching for the right mechanical company for your home, choose a company that is “Just Right”. Tonna will not only provide what you’re needing but look out for you along the way and after.